Uber Eats is one of the three pillars of online home meal ordering and delivery platforms in the United States. The on-demand delivery service was founded in the year 2014. Its parent company Uber was founded in the year 2009 by Garrett Camp and Travis Kalanick. Currently, UberEats operates in more than 45 countries across the world, including France and Italy.
Just like its competitors, it works through a system of partner restaurants and couriers. Uber Eats provides its consumers with access to a vast range of restaurants, categorized according to the varieties of meals provided. Consumers can order the meals via the UberEats app or official website. Its average time for delivery is thirty minutes.
In this article, we are going to focus on the Ubereats customer service, different modes to contact the brand and its support features for consumers and restaurants.
UberEats: Headquarters and Mailing Address
The Bestreferraldriver is a cost-free resource for everything delivery and ridesharing. It was made to provide significant and most updated information regarding UberEats Corporate Office & Headquarters. It includes UberEats Address, mailing address, etc. UberEats Headquarters & Corporate Office is located in the state of the United States in the city of San Francisco. Its Headquarters is at Uber Technologies, Inc., 1455 Market Street, San Francisco, CA, 94103.
At the end of the day, Uber Eats is an online business. So their main preference in contacting representatives is always through live chat or email, rather than in-person. Their office location is open only for Uber employees. It is not open to the general public.
Although a consumer can write a letter directly to the corporate office at Uber most of the time, it is not an easy task to figure out the names of members of senior management who can give some resolutions to your concerns. At times, it becomes even more difficult to find someone who could at least assist with where to turn. Also, it has local offices in major cities in the United States.
Uber Eats: Call Support
If you have any concerns or queries and if you are willing to contact Uber customer support via phone, you can call their customer service toll-free number: However, Uber is considered one of the brands which are not easily reachable or suitable to put forward your concerns and complaints on the phone.
Thus, it is safe to say that Uber’s customer service number is not the best means to expect a response when you need it. Also, it is to note that it is not possible to make an order from UberEats by phone call. As all the orders can only be placed via their app.
UberEats: Live Chat
Whether you are using UberEats’ live chat support on their official website or app, the procedure is generally the same. It will first direct you to their “Help Page”. After that, navigate via the options to the category that best suffices your need. Then, it will direct you to the proper live chat conversation for you. Once you are in the app, the instructions below are the directions you will need to follow up:
- Open the app.
- Click the “Menu” tab.
- Select the “Help” option.
Both the official website and app’s “Help Page” have four major categories for consumers to opt from:
- Help With An Order
- Account and Payment Options
- A Guide to Delivery & Pickup
- Pass Information
Depending upon which categories you will click, it will present to you with the respective sub-topics accordingly. These sub-topics consist of all the potential questions Uber Eats has been asked in the past. As a result, UberEats has refined the page to respond to all the queries to the best of their capacity.
It often happens that there are few concerns that can only deal with having a proper conversation with the representative. In this case, the consumer is then directed to the live chat support team. This process is the main mode to reach out to the Uber Eats live chat support
Commonly, the live chat commences with a chatbot response, which is then gradually transferred to the human representative. It is said that usually, the transition in this conversation happens so spontaneously, that the other party often does not notice it.
Uber Eats: Social Media
Uber Eats is on various social media platforms. You can connect them on social platforms like Instagram, Facebook, and Twitter. If you are expecting the best opportunity to get a response from them, you can connect on their official Twitter page (@Uber_Support). You might have to contact them quite a few times. It is still worth giving it a shot!
UberEats: Email
The customer service email for UberEats is eats@uber.com. Consumers, drivers, and restaurants can email them whenever they want with their queries and complaints. Although email support may delay their response it also ensures that it is private and on top of that, you have a written copy that can solve your problems if it occurs again in the future. Drivers can also connect via eats@uber.com but they also have a separate email for restaurant support i.e. restaurants@uber.com.
Uber Eats: Best Modes to Contact
Live chat is the best mode of communication. It is also because Uber Eats generally do not provide any other scope for communication other than checking the FAQs page to their consumers, drivers, and restaurants. Even while accessing the UberEats app, live chat is one among the very few options for any kind of two-way communication between its consumers and drivers. Some of the many reasons are because it is fast, convenient, easy to access, responsive and impactful.
By now, it is somewhat clear that Uber Eats puts a lot of emphasis on such a mode of communication and customer support. Also, it seems like live chat is the most preferred by consumers in general anyway. Uber Eats is one of the first companies that are very determined to take up the initiative to make this type of customer service the main method. Guess what, so far, apparently it is working out for them!
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