Updating QuickBooks Desktop is a mandatory step that the user has to take. You can do it in two ways- one can either update it manually or set it up to automatic update. Now when you try to update the application, it commonly happens that an error message opens informing the failure in the update. It is one of the errors of the 15XXX series called Error 15311. This error window can appear while updating the QuickBooks Desktop or Payroll. To resolve this error, you can install the QuickBooks Desktop Tool Hub and a digital signature. You will learn about Unable to Update QuickBooks Error 15311 in the blog with an accessible explanation.
If you have other relevant doubts or queries that you need an answer to urgently, use +1-855-948-3646 for calling, provided by Payroll Customer Service.
Why does Error 15311 even exist?
The error description says – “Error 15311: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.” So, it is time to point at the reasons that cause such a problem.
1. File running in the background of QuickBooks.
2. Absence of Digital Signature Certificate.
3. Operating in safe mode.
Now you know the causes of Error 15311 as they have been pinpointed, we shall move forward to the ways of fixing the error 15311.
Also read this short guide: QuickBooks Error PS038
Resolve error 15311 when updating Desktop or Payroll
One can’t use QuickBooks Desktop or Payroll to their best without their newest version updated, so the glitch in the way has to be removed. Learn how to resolve the error while updating QuickBooks Desktop or Payroll.
Step 1: Run Quick Fix my program
Download the QuickBooks Desktop Tool Hub to resolve the tiny, common errors or bugs. Then click Quick Fix my Program, which assists you in closing the processes going on in the background of QuickBooks Desktop as interfering elements. Close QuickBooks, then follow:
1. First, download the QuickBooks Desktop Tool Huband install it.
2. Now click the Program Problems tab, selecting the Quick Fix my Program option from it.
3. Here, it would be best if you reopened the QuickBooks desktop. Anddownload the update.Install it once the download is complete.
Now you would be able to update the payroll and QuickBooks. If still you can not, then follow step 2.
Step 2: Get a Digital Signature Certificate
Digital Signature Certificate ( DSC ) is an official identifier web certificate having basic details of an individual or device. Without the DSC certificate, you would be unable to perform certain activities on QuickBooks, so it becomes imperative for the user to install it. Follow the given steps:
1. Go to the Program Files. From here, click on Intuit, then open QuickBooks.
2. Locate QBW32.exe, and right-click on it. Click the Properties.
3. Now, find and click the Digital Signature tab. It’s essential to select Intuit in the signature list; keep that in mind.
4. Click on the Details option.
5. Next, you need to select View Certificate from the Digital Signature Details window.
6. From the Certificate window, tap the Install Certificate.
7. Press on the Next option; finally, you would see Finish as an option; select it.
8. After restarting your computer now, open QuickBooks.
9. The Last step is to re-download the update.
As the update is downloaded, you will easily be able to update the payroll. However, even this step did not resolve your issue? You can try downloading the updates in Safe Mode.
Conclusion
The blog talked about every aspect of Unable to Update QuickBooks Error 15311– how and why it happens and how to eliminate it. The blog aimed to enable your QuickBooks and Payroll update. If the error is too stubborn in persistence, +1-855-948-3646 for Payroll Customer Service is available for you 24/7, with experts on the other side.
Do read this: QuickBooks Update Error PS107