The HP Printer Shows Offline Error Correction in Simple Steps

How can I troubleshoot an HP printer offline?

Users of HP printers around the world wrote: “My HP printer is offline at least once in a lifetime. What to do? “You can find solutions to your printer’s offline status on the Google Search Bar. These offline issues do not allow you to print your document. There are several ways to get out of this. In this situation, take your HP printer offline.” An HP printer Shows offline error on Windows 10 or Mac can occur for a variety of reasons, such as paper jams, cartridge problems, network connectivity issues, etc. within minutes. We will now resolve the issue with the HP printer that says offline.

An offline printer shows that the printer is unable to receive the printing command which indicates poor or no communication between the devices. This situation requires instant troubleshooting else you can make the issue more complex by performing several actions. Some of the common reasons why a printer shows the offline status can be –

Use of Outdated drivers
The improper connection between the devices and the power source
Improper printer settings and much more
However, it is important to identify the root cause of the problem before you move to the troubleshooting part. As every problem can be resolve with a different style of approach.

How do I switch my HP printer offline to online?

There are many ways to fix the issue. It totally depends on the root cause of your problem that which solution is appropriate for you.

Try all the possible solutions given below one by one to overcome the situation when the HP printer says offline.

Solution 1: Resolve HP printer offline issue with HP print & Scan Doctor

Applications like HP Print and Scan doctor helps in analyzing what’s causing the printer to go in offline mode. Follow the steps given below to understand how to use these applications to fix the scenario when the HP printer says offline.

First, open the app and run the HPPSdr.exe file from the downloaded file location.
Click on the ‘Yes’ button to confirm the default file location when asked on your screen.
Next, click on the ‘Start’ button and choose your printer showing offline status.
If your desired printer doesn’t come up on the screen, restart it and try again.
Now the application will diagnose all the issues that cause your printer to go offline.
Now follow the process that your screen shows and click on Yes to confirm all the desired changes.

Hope this procedure will help you to fix the issue. Else, move to the next possible solution.

Solution 2: By changing printer properties

Most of the time printer offline issue can be easily resolved by making some modifications to your existing printer properties. Below mentioned is a step-by-step procedure to re-configure your printer properties:

Open ‘Control Panel’ and navigate to the ‘Devices and Printers option
Go to the ‘Printer Properties’ option from the dropdown menu
Now open the ‘Ports’ tab to start configuration
Choose an IP address for your printer
Click on ‘Configure Port’
In case the ‘SNMP Status Enabled’ option is checked turn it to unchecked
Click on ‘OK to save all the changes being made
This will help you fix problem-related to the network. If this does not solve your purpose maybe it is the configuration issue.

Solution 3: Reconfiguring your HP Printer settings

HP printer going offline issues can also be resolved by making some changes in your printer settings. For this, you need to restart your computer and printer. In case the printer is a network printer you can try restarting your router. Refer to the below-mentioned procedure to fix the problem:

Open the ‘Control Panel’ window and navigate to the ‘Devices and Printers option
Verify that your printer is set as default
Right-click on the default printer selected and click on ‘See Whats Printing’ option
If any unfinished tasks are present in the list remove them
Again select the printer and uncheck the ‘Use Printer Offline’ option
Verify that the ‘Use Printer Offline’ option is unchecked
Ensure the printer is connected properly to your computer
Restart both your printer and computer

Solution 4: Performing Windows 10 updates for drivers and system software

HP Printer offline Windows 10 is frequently caused due to outdated or incompatible software. Although most of the time, updates of necessary software are automatically taken care of by Windows 10 itself in case the problem of the HP printer going offline persists you can always try to update the software manually by following the below-mentioned steps

Open settings by using ‘Windows + I ‘
Open the ‘Update and Security’ section and click on ‘Check for Updates’
In case of any updates available, windows will download those updates
Install the updates and check for the issue

Solution 5: By restarting the print spooler service

Restarting the ‘print Spooler’ service might also sometimes resolve the offline issue with HP printer. Print spooler service is used at the time of printing. You can restart this service by using the following procedure

Open the ‘Run’ tab by pressing ‘Windows + R ‘
Type ‘services.msc’ and then click on ‘OK’
After the ‘Services’ window is open, right-click on ‘Print Spooler’ and then click on ‘Restart’
Verify that the printer is sill showing offline or not

Solution 6: Checking your VPN Connection

The HP Printer Offline issue often appears when the printer is connected to a VPN. Below mentioned are the steps to troubleshoot the problem concerning VPN connection

Try accessing your printer once after disconnecting from VPN
In case you want to use both VPN and your printer you can connect your printer and computer with a USB cable
You can also try reconfiguring your VPN configuration and getting local network access for fixing your HP Printer going offline issue

Solution 7: By reinstalling printer drivers

This method is one of the most commonly used methods to fix the error on Windows 10. You can use this solution by going through the below-mentioned procedure

Open the ‘Control Panel’ and navigate to the ‘Devices and Printers’ option
Once you find your printer, right-click on it and click on ‘Remove Device’
Click on ‘Yes’ in the tab if prompted
Once the device is removed download your printer’s latest driver from the printer’s manufacturer site
Before downloading the driver checks whether the particular driver version is compatible with your printer
After the printer driver is successfully downloaded you can install the driver and start printing

Solution 8: By adding a second printer

In case any of the above solutions didn’t work for you and the HP printer offline error is still there on your Windows 10 computer you can try adding a second printer. This can be done by using the following steps

Open the ‘Control Panel’ and click on ‘Devices and Printers’
Once you find your printer, right-click on it and click on ‘Remove Device’
Now click on the ‘ports’ tab and select the ‘Add Port’ option
Select the ‘Standard TCP/IP Port’ option and then click on the ‘New Port’ option
After the ‘printer Port Wizard’ tab opens click on ‘Next’
Enter all the details that are asked for in the tab by referring to your printer’s manual
Once all details are mentioned click on ‘Next’. This will add a second printer which will be connected

What Do You Do if Your HP Printer is in Error State?

As mentioned above, the “printer is in error state” message and the associated lack of response when you try to print can be one of the most frustrating and difficult issues to fix. However, the following fixes can help resolve printing errors.

1. Check the Physical Connections to Your Computer

This is among the simplest solutions for an HP OfficeJet printer in error state. Confirm that you have a proper and firm physical connection between your computer and printer and that the device is powered up. You should also examine your printer cable for any signs of physical damage, as this could prevent communication between devices.

Sometimes, simply restarting both your computer and printer can be the solution to the “printer in error state” issue. Power off your printer and computer completely, leaving them in this state for a few minutes, then turn them on again to see if the problem is gone.

2. Confirm that Your Printer is Online

If your printer is offline, you are also likely to see an error state message on your screen. You could try the following steps to bring your HP OfficeJet printer back online:

1- Click the Start button and choose Control Panel.
2- Pick the Devices and Printers option.
3- Check if your printer is listed and confirm its status. If the device is online, its status will be Ready.

4- If the printer is not in Ready state, you may bring it online by right-clicking its icon and picking the Use Printer Online option. This changes the display to Ready and should hopefully clear the error state message.

3. Verify that You Have Loaded Paper into the OfficeJet Printer

A simple, but often overlooked problem is that you could have no paper on the tray. If your printer in an error state and has no paper in the tray, the first thing to do is power down the device. Load paper and then turn it back on, waiting for a few minutes until it is in ready state before checking if the error message has cleared.

Wrapping Up

The surefire solutions given in the blog above are used by the HP printer support group around the world to fix the HP printer offline issue with ease. Surely they will help you to fix the issue on your own.

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