QuickBooks have a lot of features that help ease users’ work and increase productivity. One most useful of them is Multi-User Mode that allows multiple users to work on the same company file simultaneously from different locations. However, sometimes users face QuickBooks error H505 while opening QuickBooks and the company file in multi-user mode. The error shows up on the screen with a message that reads: This company file is on another computer, and QuickBooks needs some help connecting. Keep reading the blog to know more about QuickBooks multi-user error H505, its causes, and solutions.
If you are sick of dealing with QuickBooks error H505, consult the certified QuickBooks expert’s team by calling us on our helpline number +1 800-579-9430
Reasons behind the occurrence of QuickBooks Multi-User error H505
The QuickBooks multi-user error H505 primarily occurs because of an incorrect hosting setup. Following are some other causes behind the error:
- Incorrect firewall and security settings on the host computer.
- There are some connection issues between the server computer and the workstation.
- The .ND and .TLG files are damaged or corrupted.
We recommend following the quick troubleshooting solutions given below to fix the error.
Solutions to Solve QuickBooks Company File error H505
The following troubleshooting steps involve changing the host configuration and running QuickBooks Database Server Manager:
Solution 1. Change hosting settings
Host Multi-User Access options should only be enabled on the host computer as this is the one hosting the company file. Follow the steps given below and reset the same on workstations and the server computer:
- Start QuickBooks on the workstation where you receive QuickBooks error message H505.
- Select the File menu instead of opening the company file and then choose Utilities.
- Select the Stop Hosting Multi-User Access option if it is visible. Else go to other workstations.
- There also, select the Hosting Multi-User Access option.
- After repeating the same procedure on all workstations, go to the server computer.
- Open QuickBooks and choose the File tab.
- Select the Utilities option and select the Host Multi-User Access option.
If the error reappears after following the solution given above, go to the next solution.
Solution 2. Run Server Manager on the host computer to rectify multi-user issues
Download and install QuickBooks Tool Hub on your server computer using the steps given below and then run QuickBooks Database Server Manager:
- Exit company files and then quit QuickBooks.
- We suggest downloading the most recent version of QuickBooks Tool Hub.
- Save the QuickBooks Tool Hub setup file to the Downloads folder so you can easily access it.
- Open the downloaded file and start the installation process by following the on-screen steps.
- Agree to the terms and conditions to proceed.
- When the QuickBooks Tool Hub installs completely, its icon will appear on the desktop.
- Double-click the icon to open the tool hub.
- Choose the Network Issues tab and click QuickBooks Database Server Manager.
- Inside the server manager, choose your folder containing the company file and then click Start Scan.
- If the folder is not visible, browse to the location of the folder and then click Start Scan.
- Start QuickBooks on the workstation getting the error, and switch it to multi-user mode.
We hope the above blog helps you resolve QuickBooks error H505. If the solutions given in the blog didn’t work for you, feel free to contact the QuickBooks technical support team by calling us on our helpline number +1 800-579-9430.
Related Article : QuickBooks error 1311