QuickBooks Desktop has various features that help users to manage their accounting activities easily. To use these features efficiently, users need to get the latest update of QuickBooks. But, there are instances when users face QuickBooks error 1311 while loading QuickBooks updates. When the error triggers, it gives an error message, “QuickBooks Error 1311: “Source file not found (filename). Verify that the file exists and that you can access it.” The error usually occurs due to corrupted and damaged update file. Damage in the Microsoft Office program can also be the reason behind the error. This blog is all about acquainting users with error 1311 in QuickBooks, along with causes and troubleshooting solutions, so stay connected until the end.
If you are looking for an immediate solution to eliminate QuickBooks error 1311, dial +1 800-579-9430 and connect with the certified QuickBooks expert’s team
Reasons why you come across QuickBooks error 1311
Following are the major causes behind the error:
- QuickBooks Desktop is not compatible with the Microsoft Office program you are using.
- QuickBooks installation file is damaged or corrupted.
Given below are the troubleshooting methods to resolve the error.
Methods to Troubleshoot & Fix QuickBooks Pro error 1311
The following troubleshooting methods include clean installing QuickBooks, restricting CD Rom access to other users, and checking compatibility between Microsoft and QuickBooks:
Method 1. Perform a fresh install of QuickBooks Desktop
- Before uninstalling QuickBooks, note down the QuickBooks product year, version, and license number.
- To uninstall QuickBooks:
- Click the Start menu, select and open the Control Panel.
- Choose Programs and Features or Uninstall a Program.
- Find and select the QuickBooks Desktop version you want to uninstall from the list of installed applications.
- Click Uninstall/Change and then Remove.
- Click Next.
- Give a new name to the QuickBooks installation folder
- Open File Explorer and then open the folder that contains QuickBooks company files.
- Right-click the folder and select the Rename option.
- Change the folder’s name by adding OLD at the end.
- Reinstall QuickBooks.
If the error continues, try the next method.
Method 2. Try to install QuickBooks from the Local storage
- Insert the QuickBooks installation CD.
- Move to your Windows Desktop and create a new folder.
- Give a name to the new folder.
- Open File Explorer and then the CD-ROM.
- Copy all the files from the folder and paste them in the new folder.
- Now, try to install QuickBooks from the new installation files.
If you still get the error, proceed to the next method.
Method 3. Restrict CD-ROM Access to other users
- Open the Run window by pressing the Windows and R keys together.
- Within the Run window, type Control Panel and tap Enter.
- Choose Administrative Tools and select the Local Security Policy option.
- From the list, select Local Policy Folder and then choose Security Options.
- Choose the Microsoft Windows version you are using.
- Click the Restrict CD-ROM access to local users option.
If the error persists, follow the next method.
Method 4. Check compatibility between QuickBooks Desktop and Microsoft Office
- Open Control Panel and click Add or Remove Programs.
- Click Microsoft and then Repair.
- After repairing, get the latest version of Microsoft Office.
We have provided you with the best troubleshooting methods to eliminate QuickBooks error 1311. We hope you find them resourceful. If the error continues even after following the troubleshooting solutions, get in touch with the QuickBooks technical support team by calling us on our toll-free number +1 800-579-9430. They will facilitate you with advanced troubleshooting solutions to resolve the error.
Related Article : QuickBooks error code 1328
