Understanding and Fixing QuickBooks Online Not Working

QuickBooks is a widely used online application by business organizations to maintain their financial records safely. Its wide range of services has made this application quite popular among companies. Just like any other online application, QuickBooks is also not perfect. It might have some glitches in the coding leading to errors. One of which is QuickBooks online not working issue.

Error messages come up like ‘QuickBooks online not working’ or ‘the site can’t be reached.’

If you are facing similar issues, follow this blog till the end to learn more about this issue and what you can do to fix it. However, you can contact our support team for guidance if you need any assistance.

Symptoms of Online Errors in QuickBooks

If you are facing trouble identifying what has happened to your QuickBooks, you can recognize if it is due to some online errors by looking at this list. There could be various identifying features to recognize online errors in QuickBooks, such as:

QuickBooks online not working.
QuickBooks is unable to load.
Unable to load the login page.
The screen starts to Blackout.
Windows becomes Unresponsive to mouse clicks and button presses.

Reasons For the Online Errors in the QuickBooks Desktop

Various reasons triggering online errors in the QuickBooks desktop are:

Misconfigured Internet Settings: The internet explorer/Chrome settings are not compatible with the Windows operating system.
Poor network connectivity: A bad network can create connectivity issues and lead to unexpected problems.
Outdated QuickBooks application: If the application is not up to date, then QuickBooks may display errors while working online.

Fixing Online Not Working Issues of the QuickBooks Desktop Software

To resolve online not working issues of the QuickBooks desktop software, the user should follow these instructions:

Solution 1: Check the Date and Time of the System

Go to the Start button and select Settings. In the settings search bar, type Time and Date. Set the correct time and date, if incorrect, select the right time zone. Save the settings.

Solution 2: Clear Browser History and Cache Files

Open the Internet browser you use and navigate to Settings. Go to ‘Browser History’ and delete it. In the Time Range, select ‘All time’ and delete the history.
Also, check to mark the cache files and cookies and delete them.

Solution 3: Change Internet Security

Select the Start button on the desktop and go to Internet Options in the search box. Choose the ‘Internet’ option and go to the Security tab.
Slide the slider to a medium-high level and apply the settings.

Summing Up

QuickBooks Online not working can be a troublesome issue as it won’t allow the user to access the application at all. It can also be very confusing as to what triggered this error. In this blog, we have illustrated the possible causes and troubleshooting methods to fix this issue in QuickBooks. Despite this, if you need any further information, please feel free dial our customer toll free number at +1 800-579-9430 for assistance.