As frequently the QuickBooks application keeps bringing the error messages, the Payroll Customer Service keeps getting you the best possible troubleshooting. So let’s learn what the QuickBooks Error 12002 is, what its causes are, and how it can be resolved.
For the questions that you don’t find an answer to in this blog, contact our professional team of Payroll Customer Service at +1-855-948-3646.
Why does Error 12002 pop up?
You would notice this error while you’re downloading your updates, be it payroll update or be it QuickBooks update. It happens when sometimes the internet connection is a bit flaky and is unable to facilitate QuickBooks Desktop, leading to several issues in updating. The impediment in the update is due to the improper browser or fault security settings or perhaps due to the protecting application like some firewall program or antivirus.
Short article you may like to read: QuickBooks Error PS101
What to do to fix Error 12002?
Don’t worry; just follow these easy steps to fix this error.
Solution 1: Examine the connectivity and its settings
QuickBooks uses Internet Explorer to access the internet, hence you need to switch to Internet Explorer as the default browser. Check if you have access to other websites also.
1. First, download the TLS 1.2 Utility and open it.
2. Then check if your default browser is Internet Explorer or if it is some other web browser that you are using as the default browser.
3. Verify your access to other secure websites other than QuickBooks Desktop, for instance- your financial institution’s sign-in page. In case you don’t have access to a secure website outside of QuickBooks, get a consultation from a computer expert or IT professional.
Solution 2: Revisit the Internet Explorer settings
Check and review the Internet Explorer settings, as it can also be a possible cause for the issues in downloading updates.
1. Quit QuickBooks Desktop and launch Internet Explorer.
2. When you press on Tools, you’ll see Internet Options; click on it. Tip: if you can’t find Tools, then hit the Alt key from the keyboard.
3. Open the Security tab, then the Globe icon and the security level should be lower than Medium-high.
4. From the Connections tab, if you do not use the dial-up nodes (DUN), choose Never Dial a Connection on the system, or simply select the correct ISP if you do. Now press OK.
5. Now, from LAN Settings, select automatically detect settings. Check if Use a Proxy Server checkbox is clear.
NOTE: If Use a Proxy Server is ticked, mention the address and port completely, and if the port is different from port 80, do not uncheck the Use a Proxy Server.
If the port is port 80, then only for a test can you clear the checkbox.
1. Now press Ok. And select Restore Advanced Settings from the Advanced tab, and in the Settings option, go to Use TLS 1.2. Now, Select OK.
2. (These options may not be in your Internet Explorer version.)
3. Internet Explorer has to be closed now. And restart your PC.
4. Now please open QuickBooks Desktop and update it again.
Solution 3: Re-Check security settings
If the above two solutions do not seem to work for you, check if another application or process is not emerging as a hindrance in the download. If you can’t point out which software is causing the error, confirm from a computer or IT expert.
Change the settings of internet security, personal firewall, and parental control applications. Let them work in collaboration with QuickBooks Desktop or tax table updates, payroll data, and Windows firewall.
Conclusion
Here we discussed, in detail, the QuickBooks Error 12002 and the systematic ways to fix it. Hope following these enabled you to update the payroll or QuickBooks desktop. For more queries, communicate with the Payroll Customer Service at +1-855-948-3646.
Read this related guide on QuickBooks Error PS033.