Understanding and Leveraging Customer Effort Score for Enhanced Customer Experience
2024-03-15
Key Takeaways: The Customer Effort Score (CES) is a vital metric for assessing customer interactions and their impact on loyalty. Proper implementation of CES involves sophisticated survey techniques and timing to capture accurate customer sentiments. Integrating CES data with other CX metrics provides a multi-dimensional view of customer experiences. TechnologicalContinue Reading